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Vanesa
By Vanesa
4 articles

How to Chat with the Support Team in LunaNotes

If you need help using LunaNotes, you can easily reach our Support Team through the in-app chat. The chat lets you ask questions, report bugs, or request assistance directly from your workspace — and even rate your conversation afterward to give feedback. 💡 Our average response time is just a few hours during business hours. 🚀 Steps to Chat with Support Step 1: Open LunaNotes Log in to your LunaNotes account from your browser at 👉 https://lunanotes.io Step 2: Click the Support Chat icon In the bottom-right corner of the screen, click the 💬 Chat icon (Support Chat). This will open the Support Chat window. Step 3: Click “Start Conversation” Once the chat window opens, click Start Conversation to begin messaging with the LunaNotes Support Team. You can now type your question or issue in the message box. 💬 This connects you directly with a LunaNotes Support representative. Step 4: Send your message Describe your question or issue clearly. You can include: - The feature you’re having trouble with (e.g., Flashcards, Templates, Videos) - Details of the error - Steps you tried before reaching out 💡 Be as specific as possible — it helps us solve your issue faster. Step 5: Wait for a response A member of the LunaNotes Support Team will reply directly in the chat. You can continue the conversation in real time or close the chat — all messages are saved for later reference. 🕐 Support is available Monday–Friday, with limited weekend coverage. Step 5: Rate your conversation After your issue is resolved, you’ll see an option to rate your support experience. You can select a rating and leave an optional comment.This helps our team improve and provide even better service. 💬 We appreciate your feedback — it helps us make LunaNotes better for everyone! Step 6: Access your previous conversations If you reopen the chat later, you’ll see your past messages and responses. You can continue an older conversation or start a new one anytime. 💡 Recommendations - Before starting a chat, check the Help Center — many answers are already available. - Be concise and describe one issue per chat for faster responses. - Don’t forget to rate your chat — it helps improve future support quality.

Last updated on Oct 24, 2025

How to Contact the LunaNotes Support Team via Email

If you need help with LunaNotes — whether it’s a technical issue, billing question, or feedback — our Support Team is here to assist you. You can also reach us using our in-app support chatbot if you prefer real-time help. Read this article to learn how: 👉 How to Chat with Support in LunaNotes 💡 Our goal is to respond to all inquiries within 24 hours on business days (Monday–Friday). When to Contact Support You can contact LunaNotes Support anytime you need personalized help or encounter issues that can’t be solved through our Help Center. Here are some examples of when to reach out: - Technical issues: Bugs, syncing problems, login issues, or video loading errors. - Billing and subscription: Payment issues, plan upgrades, or credit-related questions. - AI features: Troubles with AI chat, note generation, or flashcard creation. - Feature requests: Suggestions for new tools or improvements to existing ones. - Feedback: General feedback about your experience using LunaNotes. How to Contact Support Step 1: Prepare your message Before writing, include as many details as possible — what happened, what you were doing, and if relevant, screenshots or a short video. Step 2: Send an email Send your message to either: 📧 [email protected] or 📧 [email protected] Use the subject line “LunaNotes Support Request” to help us identify your message quickly. Step 3: Wait for confirmation You’ll receive an email confirming that we’ve received your message. A team member will reply with a solution or next steps as soon as possible. Recommendations - Check the Help Center first, many common questions are already answered in our guides and tutorials. - Attach visuals, include screenshots or screen recordings when reporting a bug — it helps us resolve your issue faster. - One issue per email, keep your message focused on one topic to ensure a faster and clearer response. - Be patient, our small team replies personally to every message — we value your time and feedback.

Last updated on Oct 27, 2025

How to Create a Feature Request in LunaNotes

Feature requests help our team understand what improvements or new tools our community wants most. By submitting a feature request, you can share your ideas, vote on suggestions from other users, and directly influence the future of LunaNotes. The Feature Request board is public — you can view, upvote, and comment on other users’ ideas. What Feature Requests Are For Feature requests are designed to collect your feedback and ideas for improving LunaNotes. You can use this space to: - Suggest new features (e.g., integrations, templates, or collaboration tools). - Request enhancements to existing features (e.g., better AI performance, export options, or note organization). - Share workflow improvements that make learning and note-taking more efficient. How to Create a Feature Request Step 1: Open the main LunaNotes app page Go to your LunaNotes workspace and look at the bottom-left corner of the sidebar. Click on “Request a feature.” Step 2: You’ll be redirected to the Feature Request Board After clicking, a new tab will open with the Feature Request Board. Here you’ll see existing suggestions from other users. Step 4: Add your title, description, and category - In the Title field, briefly summarize your idea (e.g., “Add folder organization for notes”). - In the Details section, explain how it would help or why it’s important. - Under Category, choose the area your idea fits best — for example Notes, AI Tools, Integrations, or User Interface. 5. Submit your request Click Submit to publish it. Your request will now appear on the board where other users can upvote and comment on it. 💬 Once submitted, the LunaNotes team reviews each request, replies when needed, and may add it to the development roadmap. You’ll receive updates if your idea moves forward or gets released. Recommendations - Be specific, clearly describe the problem or the benefit your idea provides. - Check before posting, if your idea already exists, upvote it instead of duplicating. - Use short title, make it easy for others to find and support your idea. - Be constructive, keep feedback helpful and focused on improvement. - Stay engaged, check back later — we often reply to popular requests with development updates.

Last updated on Oct 27, 2025

How to Report a Bug in LunaNotes

If something in LunaNotes isn’t working as expected — like a feature not loading, a note not syncing, or a YouTube video not importing — you can easily report the issue to our team. The bug report board helps us track and fix issues faster. You can also view other reports and upvote if you’re experiencing the same problem. When to Report a Bug You should report a bug when you: - Experience an error or crash while using LunaNotes. - Notice that a feature isn’t working properly (e.g., timestamps, AI chat, or saving notes). - Find inconsistencies between the web app and the Chrome extension. - Encounter performance problems like slow loading or freezing. - See UI or visual glitches that affect your workflow. How to Report a Bug 1. Open the main LunaNotes app page Go to your LunaNotes workspace and look at the bottom-left corner of the sidebar. Click on “Report a bug.” 2. You’ll be redirected to the Bug Report Board Here you can see other reported issues and their status. 3. Add your title, description, and category - In the Title field, summarize the issue (e.g., “Notes not syncing between app and extension”). - In the Details section, describe what happened and include the steps to reproduce the problem. - Under Category, choose the most relevant area — such as Billing, Integrations, YouTube, App, or Account. 4. Submit your report Click Send bug report to publish it. Your issue will appear publicly so others can confirm if they’re experiencing the same thing. The LunaNotes team reviews every report, replies if more details are needed, and updates the post’s status when the issue is fixed. Recommendations - Be detailed, the more context you include, the faster we can reproduce and fix the issue. - Use the right category, helps our developers prioritize the right area of the product. - Check for duplicates, if the same issue already exists, upvote it instead of reposting. - Follow your report, you’ll receive updates when the bug status changes (e.g., In Progress or Fixed).

Last updated on Oct 27, 2025