If you need help with LunaNotes — whether it’s a technical issue, billing question, or feedback — our Support Team is here to assist you.
You can also reach us using our in-app support chatbot if you prefer real-time help.
Read this article to learn how:
👉 How to Chat with Support in LunaNotes
💡 Our goal is to respond to all inquiries within 24 hours on business days (Monday–Friday).
When to Contact Support
You can contact LunaNotes Support anytime you need personalized help or encounter issues that can’t be solved through our Help Center.
Here are some examples of when to reach out:
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Technical issues: Bugs, syncing problems, login issues, or video loading errors.
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Billing and subscription: Payment issues, plan upgrades, or credit-related questions.
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AI features: Troubles with AI chat, note generation, or flashcard creation.
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Feature requests: Suggestions for new tools or improvements to existing ones.
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Feedback: General feedback about your experience using LunaNotes.
How to Contact Support
Step 1: Prepare your message
Before writing, include as many details as possible — what happened, what you were doing, and if relevant, screenshots or a short video.
Step 2: Send an email
Send your message to either:
📧 [email protected] or 📧 [email protected]
Use the subject line “LunaNotes Support Request” to help us identify your message quickly.
Step 3: Wait for confirmation
You’ll receive an email confirming that we’ve received your message. A team member will reply with a solution or next steps as soon as possible.
Recommendations
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Check the Help Center first, many common questions are already answered in our guides and tutorials.
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Attach visuals, include screenshots or screen recordings when reporting a bug — it helps us resolve your issue faster.
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One issue per email, keep your message focused on one topic to ensure a faster and clearer response.
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Be patient, our small team replies personally to every message — we value your time and feedback.