Troubleshooting

How to Remove LunaNotes from Chrome

Problem: You want to remove LunaNotes from your Chrome browser. Cause: You no longer need the extension or are experiencing issues with it. Solution: To remove LunaNotes from your Chrome browser, follow the steps below: Step-by-Step Guide to Remove LunaNotes: Navigate to Chrome Extensions: In the address bar of your Chrome browser, type chrome://extensions and press Enter. This will take you directly to the Extensions page in Chrome. Locate LunaNotes: Scroll through the list of installed extensions until you find LunaNotes. Remove LunaNotes: Click on the "Remove" button (it might look like a trash bin icon) associated with LunaNotes. A confirmation dialog will pop up. Click "Remove" again to confirm. Verify Removal: LunaNotes should no longer appear in the list of extensions. You can also visit YouTube to ensure that the LunaNotes features are no longer available. Note: If you ever wish to reinstall LunaNotes, you can easily do so by visiting the Chrome Web Store. If you encounter any issues or have further questions, please reach out to LunaNotes support for assistance.

Login and registration issues

Login and registration issues Problem: You're experiencing issues when trying to login or signup on LunaNotes. Cause: The problem might be related to third-party cookies being blocked in your browser. Solution: To resolve this issue, you need to allow third-party cookies for *.lunanotes.io in your Chrome browser. Here's a step-by-step guide to help you: Navigate to Cookies Settings: 1. In the address bar of your Chrome browser, type chrome://settings/cookies and press Enter. 2. This will take you directly to the Cookies and other site data settings in Chrome. Allow Third-Party Cookies for LunaNotes: 1. Scroll to the end of the page to find the "Customized behaviors" section. 2. Click on the "Add" button. 3. In the dialog box that appears, type [.]lunanotes.io* 4. Click "Add". Try Logging In or Signing Up Again: 1. Reload the YouTube tab. This ensures that the changes take effect 2. Attempt to login or signup. 3. The issue should now be resolved. If you continue to face problems even after following the above steps, please reach out to LunaNotes support for further assistance.

How do I use LunaNotes

Using LunaNotes is straightforward and user-friendly. Here's a quick guide to get you started: 1. Install the Extension: First, add LunaNotes to your browser. It's compatible with Chrome, Brave, Edge, Opera, and other Chromium-based browsers. Install it from the Chrome Web Store. 2. Open a YouTube Video: Once installed, navigate to YouTube and open any video. 3. Access LunaNotes: The LunaNotes interface will appear alongside the video. You can minimize or expand it as needed. 4. Start Taking Notes: As you watch the video, you can start typing notes. The interface is designed to be minimalist, so it won't obstruct your view of the video. 5. Use Features as Needed: - Customization: Format your notes with options like bold, italic, text color, and background. - Screenshots and Annotations: Capture specific moments from the video and annotate them. - AI Completion Tool: Utilize AI features for summarizing content or extracting key points. - Timestamps and Bookmarks: Add clickable timestamps to revisit specific parts of the video, and use bookmarks for important notes. - Tags: Organize your notes with tags for easy retrieval. - Access Notes Anywhere: Your notes are accessible on the full-featured web app, which you can access from any device.

How I Can Keep My LunaNotes Extension Up-to-Date

Keeping your extension updated is important as it ensures you have access to the latest features, security enhancements, and bug fixes. This not only improves your experience but also helps in maintaining the stability and performance of the LunaNotes extension. The LunaNotes extension is designed to update automatically. However, this process can sometimes take a bit of time. To ensure you always have the latest features and improvements, it's recommended to manually update the extension to the most recent version. Here’s how you can do that: Reinstall the Extension Reinstalling the extension is the most effective way to ensure you have the latest version. Follow these steps: Uninstall the Current Version: 1. Visit the LunaNotes Extension Page on the Chrome Web Store. 2. Click on Remove to uninstall the existing extension. Reinstall the Latest Version: 1. On the same LunaNotes Extension Page, click Add to Chrome to install the latest version. 2. Reinstalling the extension helps bypass any delays in the auto-update process and ensures you're using the most up-to-date version immediately. Need Assistance? If you run into any issues or need further assistance, please contact LunaNotes support. We're here to help with any questions or concerns you may have.

Unable to Create Notes Without Linking to a Video

We are aware of a bug that allowed users to create notes while browsing non-video pages on YouTube. This resulted in the creation of notes without a linked video, which is not supported by our system. This bug has since been addressed and resolved. When this happens, an alert with the description "These notes are linked to a video that doesn't exist. Please move them to another video." is shown. How to Fix Unlinked Notes Move Notes to a Video: If you encounter the alert "These notes are linked to a video that doesn't exist. Please move them to another video," follow these steps to relocate your notes: 1. Click on the note options. 2. Select the option to move the note. 3. Choose a valid video to link the note to. 4. By moving your notes to a valid video, you can ensure they are properly linked and accessible. We appreciate your understanding and cooperation as we work to provide the best possible experience with LunaNotes. Thank you for using our service!

Didn’t Receive the Verification Email

If you just created a LunaNotes account but didn’t get the verification email, it’s usually because your email provider filtered it as spam or your inbox is full. Follow these quick steps to fix it and activate your account. Why this happens - The message was sent to your Spam or Junk folder. - Your inbox storage is full, preventing new messages from arriving. - You entered your email address incorrectly during sign-up. - Your email provider blocked or delayed automated emails from lunanotes.io. How to fix it 1. Check your Spam or Junk folder Look for an email from [email protected]. → If found, mark it as “Not spam” to prevent this in the future. 2. Free up inbox space Delete or archive old emails if your storage is full (especially for Gmail, Outlook, or Yahoo). 3. Wait a few minutes Some providers delay verification emails — give it 5–10 minutes and refresh your inbox. 4. Resend the verification email Go to the LunaNotes login page and click “Resend verification email”. 5. Sign up again if needed If you suspect a typo, create your account again with the correct email. Tips - Add [email protected] to your contacts or safe senders list. - Avoid disposable or temporary email addresses. - For work or school accounts, ask IT to **whitelist **lunanotes.io. Still need help? If you’ve tried all the steps and still haven’t received the email, contact our support team at [email protected] with: - The email you used to register - The approximate time you tried to sign up - A short description or screenshot of the issue